To inquire about returning a product or collecting a refund, please contact: contact@thewinewarehouse.ca 

All return/refund inquiries (including damaged packages) will be handled on a case-by-case basis as all product returns represent unique concerns and situations.  The Wine Warehouse reserves the right to charge up to a 25% restocking fee on eligible returned products at our sole discretion.

Consumables: Wine Kits, Beer Kits, Cider Kits, Seltzer Kits, Brewing Ingredients are considered food-grade products and therefore will NOT be eligible for return.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, unless your item is defective.

Packages received damaged must be reported to contact@thewinewarehouse.ca within 48 hours of receipt. Take photos of the damaged package prior to opening. If the contents of the package are damaged, please take photos of that as well. This information will be required if a freight claim needs to be submitted. Failure to comply may result in a denied claim.

Should an item be eligible for a return, the customer will be responsible for arranging delivery and paying the return shipping costs. We recommend using a carrier that provides tracking abilities and delivery confirmations as The Wine Warehouse will not be responsible for returned items that are lost or damaged in transit.

The Wine Warehouse is not liable for any products damaged or lost during shipping. If you have received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

The Wine Warehouse is not responsible for any shipping delays. Once your order is shipped, it is the responsibility of the carrier. Should you experience delays, please contact the carrier directly. 

Buyers are responsible for any customs and import taxes that may apply.  We are not responsible for delays due to customs.