The Wine Warehouse is not liable for any products damaged or lost during shipping. If you have received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
The Wine Warehouse is not responsible for any shipping delays. Once your order is shipped, it is the responsibility of the carrier. Should you experience delays, please contact the carrier directly.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.